Publisher review:LanceKB is an intelligent knowledge base software solution for ILance owners. LanceKB is an intelligent knowledge base software solution for ILance owners.
It integrates with the existing ILance platform and provides a central user interface for customers (or visitors) of your marketplace to ask questions, review existing articles, partake in existing 'article discussions', article ratings, popularity control features and much more.
This system greatly improves the overall quality of productivity and interactive knowledge your members will gain doing business with your marketplace and the information added will turn out to be a great asset to the marketplace as a valuable help system.
LanceKB provides 2 forms of administrative access - Root Administration / Category Moderation / Ratings / Content Distribution and Moderation (CMS)
- Article Moderators (create new articles, permit guest or member viewing permissions in article categories). Article authors are created by the Root administrator (usually the site owner)
LanceKB article viewing permissions - Guest Access / Public Viewing
- Member-Only Viewing (a member of the marketplace) -- Members of LanceKB are valid if they are members of your ILance marketplace and have already logged in
There are plenty of features to provide a complete interactive help center / article section of your marketplace, all of which will run completely automated.
Features Include: - Global Knowledge Base Search Engine
- Advance Search (via specific category, keywords, etc)
- Ask a Question Feature (with moderation control via admin)
- Add Favorite Articles to "Saved Articles List"
- Search Phrase Highlight (highlights all words in article specific to the keywords used in the search)
- Attachments in Articles (created by admins, authors)
- Article Rating via AJAX no-page-reload control "Was this article helpful?"
- Article Authors can create articles via WYSIWYG online editor
Moderation Management is also include: - Moderation of guest and member's "Ask a Question" questions. These questions are asked and replied by authors or administrators. They are moderated and replied to before publically being posted
- Moderation of "Add your comment" feature for allowing members to directly express opinions related to that article
Other integrated features include Article Popularity which provides: - Most top viewed articles result listings
- Most top emailed articles result listings (send to friend features)
- Most printed articles (direct web-to-printer readable format option)
- Most top saved articles result listings
What makes LanceKB a valuable asset to a marketplace would be it's ability to provide a central-access help center, at the same time provide a way to allow article writers and administrators to interact with their member base community securely.
One other major advantage of LanceKB is that it can easily grow it's database by it's own community, and can also be modified to easily allow: - Paid Article viewing
- Importation of existing database articles to LanceKB
- Member based blog type of usage
- XML / RSS
Article-based discussion will allow the member to give insight and express their own opinions regarding the related topic instead of allowing any member to create his/her own thread -- (Although this may be introduced as an update in the very near future if others are interested in this process of allowing members to create their own articles, basically "blogs" within the KB application).
LanceKB 3.0.0 is a PHP script for FAQ and Knowledgebase scripts design by ILance Inc..
It runs on following operating system: Windows / Linux / Mac OS / BSD / Solaris.
LanceKB is an intelligent knowledge base software solution for ILance owners.
Operating system:Windows / Linux / Mac OS / BSD / Solaris
LanceKB 3.0.0 script details 
